Last updated: December 15, 2024
1. Introduction
3DFarm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote 3D printer control service.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us:
- Account information (name, email address, password)
- Billing information (processed securely through our payment processors)
- Organization details
- Communication preferences
2.2 Usage Data
We automatically collect information about your use of the service:
- Printer connection data
- Print job statistics
- File upload information
- Log data and analytics
- Device and browser information
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our service
- Processing your payments
- Sending service updates and notifications
- Improving our service
- Responding to your requests and support needs
- Detecting and preventing fraud or abuse
4. Data Storage and Security
We store your data securely using industry-standard practices:
- All data is encrypted in transit and at rest
- We use secure cloud storage providers
- Regular security audits and updates
- Limited employee access to user data
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers (hosting, payment processing)
- When required by law
- With your explicit consent
6. User Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
7. Contact Us
If you have questions about this Privacy Policy, please contact us.